1. The service
Furnio provides software-assisted photo workflows including virtual staging, multi-view staging, item removal, custom staging, twilight conversion, seasonal conversion, and exterior enhancement. Features may change, improve, enter beta, or be discontinued.
AI-generated and edited images can contain inaccuracies, artifacts, or unintended changes. You must review every result before publication or delivery. Furnio does not guarantee that any output is suitable for a specific MLS®, brokerage, advertising platform, or jurisdiction.
2. Accounts and eligibility
- You must be at least 18 and able to enter a binding agreement.
- Accounts and plans are single-user unless a separate written agreement says otherwise.
- You are responsible for your authentication methods, account activity, and accurate contact and billing information.
- You must promptly notify Furnio if you believe your account has been accessed without permission.
2A. Complimentary previews
Where Try Furnio is offered, an eligible new customer may receive a limited number of watermarked previews after verifying one mobile number. The allowance, eligible workflows, duration, attempt limits, and availability are shown in the product and may change prospectively.
Complimentary results remain permanently watermarked unless the protected clean result is unlocked with the credits shown in the product. Creating multiple accounts, recycling phone numbers, automating signup, or attempting to retrieve protected clean files is prohibited. Furnio may decline, suspend, or withdraw trial access to prevent fraud or abuse.
3. Credits, packages, and subscriptions
The credit amount required for a workflow is displayed before submission. Standard image outputs currently cost 5 credits, but specialized workflows may use different pricing shown in the product.
Subscription credits are issued according to the selected plan. Unused subscription credits may roll into the next month up to three times per subscription year while the subscription remains active; the rollover count resets on the subscription anniversary. Bonus credits have no cash value and may be governed by the plan active when they were issued.
Cancellation, downgrade, or pause takes effect at the end of the current paid billing period unless applicable law requires otherwise. Current refund rules are stated in the Refund and Cancellation Policy.
4. Your photographs and instructions
- You retain your rights in photographs and instructions you upload.
- You confirm that you own or have sufficient permission to upload, edit, process, and redistribute them.
- You grant Furnio and its subprocessors a limited licence to host, transmit, process, and return the material solely to provide, secure, troubleshoot, and improve the service.
- Do not upload confidential documents, payment-card information, access credentials, or imagery you are not authorized to process.
5. Outputs and permitted use
As between you and Furnio, Furnio does not claim ownership of your finished images. Rights in AI-assisted output can vary by jurisdiction and may be limited by applicable law or third-party provider terms.
You may use outputs for lawful real estate marketing and related professional work. You are responsible for factual accuracy, appropriate disclosure, image rights, and compliance with applicable MLS®, brokerage, advertising, consumer-protection, and local requirements.
6. Retention and deletion
Furnio is designed to retain uploaded and finished property images for 30 days. Storage lifecycle deletion may make a file unavailable before a stale link is removed from an interface. When a file no longer exists, the product may show that it is no longer available.
Archiving a property is intended to permanently delete associated image objects and remove retrieval links. Archived material is not recoverable. You must download and independently retain any files you need.
7. Third-party services
Furnio relies on service providers for authentication, database operations, object storage, AI processing, payments, geocoding, security, and infrastructure. Their availability and terms can affect the service. Furnio is not responsible for outages or changes outside its reasonable control.
8. Suspension and termination
Furnio may restrict or terminate access where reasonably necessary to address security risk, unlawful activity, abuse, non-payment, material breach, or harm to the service or others. You may stop using the service at any time and manage an eligible subscription from the billing area.
9. Disclaimers and liability
The service is provided on an “as available” basis to the extent permitted by law. Furnio does not promise uninterrupted operation, error-free output, a particular sales result, or universal listing compliance.
To the maximum extent permitted by law, Furnio will not be liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, loss of business, or loss of data. Furnio’s aggregate liability arising from the service will not exceed the amount you paid to Furnio during the three months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so part of this section may not apply to you.
10. Governing terms and contact
These Terms and any additional plan or feature terms form the agreement between you and Furnio. If a provision is unenforceable, the remaining provisions continue. Furnio may update these Terms prospectively and will provide reasonable notice of material changes.
Questions about these Terms may be sent to legal@furnio.ai. These Terms are intended to be governed by the laws applicable in Ontario, Canada, without overriding mandatory consumer protections that apply where you live.